Refund and Return
Refund Request Process
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Contact us within 7 days of receiving your order:
Email: support@shipto.website -
Include:
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Order number
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Description of the issue
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Photos if the item is damaged or defective
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Our team will review your request and respond within 3 business days.
3. Refund Method
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Approved refunds will be issued to your original payment method.
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Refunds may take 5–10 business days to appear depending on your bank or payment provider.
4. Return Shipping
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In most cases, for dropshipping orders, return shipping is not required, unless specifically instructed.
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If a return is required, Shiptio will provide a prepaid return label.
5. Partial Refunds
Partial refunds may be granted in cases such as:
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Items returned in less-than-original condition
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Orders missing parts not due to our error
6. Contact Us
If you have questions about refunds, please contact us:
Shiptio
Email: support@shipto.website
Website: shipto.website
